Privacy Policy

Committed to the online privacy of all our users and visitors, your privacy is very important to us and we understand how important it is to you.

If you do not understand anything contained within this Privacy Policy or you have any questions, please contact:

The Data Protection Officer,
Immediamedia Ltd,
Kasaka House,
26-28, Church Road,
Stanmore.
HA7 4AW.

Telephone: 0208 392 1144

This Privacy Policy was last updated on: 19, January 2023

Privacy Policy Contents

1. Introduction
2. The Data We Collect
3. How We Collect Your Data
4. How We Use and Process Your Data
5. How We Store Your Data
6. Marketing
7. Your Data Protection Rights
8. Social Media
9. Changes to This Privacy Policy
10. Data Complaints and Requests

1. Introduction

This Privacy Policy explains how Immediamedia Limited, incorporated in England, (company registration number: 05071715, also referred to as “we”, “our” and “us”) collects, handles and processes user and visitor data.

This Privacy Policy refers solely to our website: https://immediamedia.com/ and our aim is to be as clear as possible.

We comply with the Data Protection Act 2018 and UK GDPR. We are regulated for data protection purposes by the UK Information Commissioner’s Office (“ICO”) and registered with the ICO under the registration number: ZA907806.

2. The Data We Collect

We collect the following data:

• Your name, telephone number and email address
• Other contact details, such as your physical address, trading address or registered office
• Your website URL and company name
• Financial and billing information to process your order/s
• Details of your interactions with us through telephone, email or in writing
• Information gathered by the use of cookies in your web browser

We may also retain notes and telephone call recordings from our conversations with you, details of any complaints or comments you make, details of the website pages you visit and how and when you contact us.

We may also hold copies of any documents that you provide us with, such as and for example, your service and product descriptions, related images, logos and contact and other information surrounding your business for the purposes of providing our services.

3. How We Collect Your Data

You directly provide us with most of the data we collect. We collect data and process data when you:

• Register with us online or place an order for any of our products or services.
• Voluntarily complete a customer survey, provide feedback or send us an email.
• Use or view our website via your browser cookies
• When you provide a testimonial.
• When you complete and submit any forms or paperwork.
• When you’ve given a third-party permission to share information with us that they hold about you.
• When you have given your consent to share information or where the information is made public as a matter of law.

4. How We Use and Process Your Data

Immediamedia Limited collect your data so that we can:

• Effectively manage and maintain our website.
• Send you administrative communications, such as confirmation e-mails, technical notices and updates on policies.
• Process and manage your order/s, services and goods that we supply.
• When we process your order, we may send your data to and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
• Email you with special offers on other products and services we think you might like.
• We may contact you to advise you of any developments that are likely to benefit or affect you.
• During the time that we hold your records, we may legitimately contact you if new developments occur that are likely to affect you. Particularly if the information we are providing to you will be of benefit.
• Personal information to third parties may be disclosed if we sell all, or a section, of our business and/or assets to a third party.
• We may also share your personal data with our partner companies for purposes consistent with this Privacy Policy.
• We may share your information with third parties to whom you ask us to send your information.

Google Analytics: We use Google Analytics and various marketing tools that help us create a better user experience for people visiting our site. These tools allow us to look at data such as scrolling patterns, clicks, and user behaviour in order to determine which pages result in the best actions. More information concerning data processing and use by Google, the settings and deactivation possibilities can be found in the Google Privacy Policy (https://policies.google.com/privacy) as well as in the Google Ads Settings (https://adssettings.google.com/authenticated).

ReCAPTCHA: We use the ReCAPTCHA service provided by Google LLC (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spambots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google ReCAPTCHA service. For this purpose, your input will be communicated to and used by Google. This data collection is subject to the data protection regulations of Google (Google Inc.). For more information about Google’s privacy policy, please visit: https://policies.google.com/privacy?hl=en

By using the ReCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing your data are:

• We have a contractual obligation.
• We have a legal obligation.
• We have a vital interest.
• We need it to perform a public task.

5. How We Store Your Data

We securely store your digital data using cloud systems. Hard copy/paper documents are stored securely in a locked facility on our premises.

We retain your data for a maximum period of six years. We do this in case your information is required for any reason, following the completion of your instruction or order.

Once this time period has expired, we permanently delete your digital data from our cloud storage systems, including overwriting any backup storage. We securely destroy all hard copy/paper documents by shredding.

6. Marketing

From time to time, we would like to send you information about our products and services that we think you might like.

If you have agreed to receive marketing information, you can always opt out at a later date.

You have the right, at any time, to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please let us know.

7. Your Data Protection Rights

We would like to make you aware of your data protection rights. Every user is entitled to the following:

The right to access: you have the right to contact us and request copies of your personal data. We may charge you a small fee for this service.

The right to rectification: you have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete any information that you believe is incomplete.

The right to erasure: you have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing: you have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing: you have the right to object to the way we process your personal data, under certain conditions.

The right to data portability: you have the right to request that we transfer your data to another organisation, or directly to you, under certain conditions.

8. Social Media

We maintain publicly accessible profiles on various social media platforms such as Facebook, Twitter, Instagram and LinkedIn.

Above and beyond the processing of personal data specified here, we do not have any influence on the processing of personal data in connection with your use of our social media pages. This applies, in particular, to the use of interactive features, such as “comment”, “share” and “like”.

Dependent on the platform provider, it may be that other processes are performed by social media platform operators. For details, please refer to the terms of use and privacy policies of the respective social media platforms.

9. Changes to This Privacy Policy

From time to time it may be necessary for us to make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time without prior notice. Please regularly review this policy, particularly before you provide us with any data. Your continued use of the website after any privacy changes or revisions shall indicate your agreement with this Privacy Policy.

10. Data Complaints and Requests

If you make a request or a complaint regarding your data, we will respond to your request or complaint within one month. If you would like to exercise your rights, please contact us:

By email: support@immediamedia.com

Or write to us at:

The Data Protection Officer,
Immediamedia Ltd,
Kasaka House,
26-28, Church Road,
Stanmore.
HA7 4AW.

Telephone: 0208 392 1144

You can complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire.
SK9 5AF.

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk